
Social media is a great way for consumers to connect with your brand, no matter what your service or product may be. However, this is additionally a simple outlet for customers to complain about a negative experience with your brand. With that being said, it’s important to not only promptly respond to those who have had a negative experience, but to additionally know how to respond and make the situation better. Did you know that approximately 70% of businesses ignore customer complaints on Twitter? Stand out from the majority; here are 5 tips for dealing with negative tweets on Twitter:




